Privacy Policy

We collect only the information needed to deliver our services:

• Contact information: name, email address, and (optional) phone number.
• Billing information: billing address collected at checkout.
• Account information: your login credentials for course access.
• Support communications: messages you send us by email or contact form.
• Technical data: IP address, browser type, and analytics events.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns. As Merchant of Record, Paddle collects and processes your billing information (name, billing address, payment method details, tax identifiers where applicable) to complete your purchase, issue invoices, comply with tax and anti-fraud obligations, and provide receipts. Paddle acts as an independent data controller for that payment data and processes it under its own privacy notice, available at paddle.com/legal/privacy. We do not store your full payment card details on our servers.

Where GDPR, UK GDPR, or similar laws apply, we rely on the following legal bases:

• Contract — to provide the courses and account access you purchase.
• Legitimate interests — to secure our site, prevent fraud, and improve our services.
• Legal obligation — to meet tax, accounting, and record-keeping requirements.
• Consent — for optional marketing communications and non-essential cookies, which you may withdraw at any time.

• To deliver access to your purchased courses and materials.
• To send purchase receipts and account-related communications.
• To provide customer support.
• To improve our website and course content.
• To meet legal, tax, and accounting obligations.

We share personal data only with the categories of recipients required to run the Academy:

• Paddle.com — our Merchant of Record for payment processing, subscription management, invoicing, refunds, and sales tax / VAT compliance.
• Hosting, database, authentication, and email service providers — to operate the website, student area, and transactional emails.
• Analytics providers — to understand aggregate site usage.
• Professional advisers (accountants, legal counsel) and government authorities — where required by law.

We do not sell your personal information to third parties.

After purchase we may send transactional emails (receipts, access instructions, account updates). You can opt out of non-essential communications at any time by emailing support.

We use cookies and standard analytics tools to understand how visitors use our site. You can control cookies through your browser settings.

We retain student account data for as long as your account is active and thereafter only as required to fulfill legal, tax, or contractual obligations (typically up to seven years for financial records). Data no longer needed is deleted or anonymised. We use reasonable technical and organizational safeguards — including encryption in transit, access controls, and least-privilege administration — to protect your information.

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, port, or object to processing of your personal data, and to withdraw consent at any time. You may also lodge a complaint with your local data protection authority. Contact us at the details below to make a request; we will respond within the timeframe required by applicable law (generally within one month).

MASTERS ENTERPRISING & HOLDINGS INC., acting as data controller.
12932 York Regional Rd, 27, Nobleton, Ontario, Canada, L0G 1N0
Phone: 647-285-8301
Email: Admin@365heducation.com